Terms & Conditions

Driver & Vehicle Details

  • Exact driver & vehicle details will be shared with you at-least 4 hours prior to the journey start time.
  • All drivers are trusted and verified by our company.
  • Any complaints related to driver should be reported to NSG team within 2 days of the journey date.

Charges

  • Toll charges are to be paid by you. You may opt to pay the same at the time of booking (on review screen) along with fare or the same can be paid directly at the Toll Booth.
  • Pay the all Govt. Taxes, Driver Allowances & toll & taxes.
  • Any Entrance / Parking Fee (if applicable) for all Airport Pickup and Drop is to be paid by passenger directly to the driver
  • Waiting Charges not Applicable upto30 minutes for outstation trips However, It is recommended that Passenger should reach boarding point 05 minutes early to the start time.
  • The fare you will be paying will cover total Km distance from your specified pickup to drop location. We recommend you to select proper pickup & drop locations to avoid any confusions.
  • Exceeding KM’s limit than defined at the time of booking, will attract charges INR 10/Km which must be paid to the driver directly. You are requested to ensure Zero in Odometer before starting journey.

Cancellation & Refunds

Time before departure

Cancellation charges (of the booking amount)

Until 6 to 1 hour(s) before departure 10% of booking amount
Within last 1 hour(s) before departure INR 1000 or 50% of booking amount,
After departure time 100% of booking amount
 
 

Pick & Drop One way Route

  • For one-way booking, pickup would be done only from the scheduled pickup address and one drop is included. Multiple pickups/drops is not allowed if any other point pickup/drop will be charge 299 Rs. Extra /point and which ever Extra KM will be charge 10 Rs./KM.
  • The fare meter starts from your pickup location (mentioned on e-ticket) and ends on your drop location (mentioned on e-ticket)
  • All drivers are trusted and manually verified by our NSG team
  • The AC will be switched off during inclines and while climbing hilly areas
  • Pets and animals would not be allowed in the journey.